Cable Connection & Supply (“CCS”, “we”, “our”, or “us”) is committed to customer satisfaction and quality assurance. The following Shipping & Returns Policy outlines our shipping practices, restrictions, and the conditions and procedures for returning products purchased through CCS.

Shipping Locations and Restrictions

CCS currently ships orders exclusively within the contiguous United States (lower 48 states). Shipping to Alaska, Hawaii, U.S. territories, and international destinations is not available.

Certain products, including lithium-ion batteries and other hazardous materials (HAZMAT), may be subject to additional carrier regulations, shipping restrictions, or special handling requirements.

Order Processing and Fulfillment

Orders are processed during regular business hours, Monday through Friday, excluding holidays. Processing and fulfillment times may vary based on product availability, order quantities, and other fulfillment requirements.

CCS makes every effort to process and ship orders in a timely manner. However, certain products, including special-order or backordered items, may require additional processing time.

Shipping Charges and Delivery

Applicable shipping charges, when required, are calculated and displayed during checkout. Shipping costs may vary based on order size, weight, destination, and shipping method.

Delivery estimates are provided for informational purposes only and are not guaranteed. CCS is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our reasonable control.

Order Tracking and Shipping Issues

Tracking information will be provided when available once an order has shipped.

Customers are encouraged to inspect their shipments upon delivery. Any issues involving damaged, missing, or incorrect items should be reported to CCS promptly so that our team can review the situation and determine an appropriate resolution.

1. Return Eligibility

Returns are accepted for standard, regularly stocked items subject to the following conditions:

• Condition: Items must be in new, unused condition, and returned in their original, unopened packaging. All tags must be on garments.
• Timeframe: Return requests must be made within one week,  (7) calendar days, from the date of delivery.
• Documentation: A copy of the original packing slip must be included, along with a written reason for the return.
• Authorization: All returns must be pre-approved and accompanied by a valid Return Merchandise Authorization (“RMA”) number issued by CCS. Returns received without an RMA will not be accepted.

To initiate a return, please contact us by email, at: websales@ccs.inc

2. Restocking Fees and Shipping Costs

All accepted returns are subject to a 20% restocking fee, which will be deducted from the refund amount. The customer is responsible for all shipping and handling charges incurred in returning the product to CCS unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Products designated as custom-built, special order, or modified to customer specifications.
• Items marked as sale, final, clearance, or promotions.
• Items that have been installed, used, or altered in any way.

Please carefully review product specifications and order details prior to purchase.

4. Cancellations

Orders may be canceled before shipment by contacting CCS directly. If the order has already shipped, the standard return process and fees apply.
Custom and special-order items may not be canceled once production has begun.

5. Inspection and Refunds

Upon receipt of the returned item(s), CCS will inspect the product to verify its condition. If the return is approved, a refund will be processed to the original method of payment, less any applicable fees, within ten (10) business days.

CCS reserves the right to deny any return or refund request that does not meet the criteria outlined herein.

6. Company-Initiated Cancellations

CCS reserves the right to cancel and, when applicable, issue a refund for any order, or any portion thereof, at its sole discretion and for any reason. Such reasons may include, but are not limited to:

• Unavailability of product
• Pricing or description errors
• Website or checkout malfunctions
• Promotional code misuse or bundling inconsistencies
• Any additional related concerns.
  

In such cases, the customer will be notified, and any charges incurred will be promptly refunded.

Contact Information

For questions or to request a return authorization, please contact our Customer Service team:

Email: websales@ccs.inc